TERMS & CONDITIONS

Inflato Stoke Interactive Air Park

Venue Terms & Conditions

 

General Terms and Conditions:


The terms listed apply to a booking session at Inflato Stoke Interactive Air Parks also referred to as (Inflato Stoke Air Park or Inflato Stoke)
The Terms and Conditions contain important information relating to participation by you and members of your group. You acknowledge and agree to all parts of the terms listed and agree to accept the Booking Terms and Conditions.


No variation to the Terms and Conditions shall be valid or binding unless expressly agreed by Inflato Stoke Interactive Air Park.
Inflato Stoke Interactive Air Park reserves the right to amend any Terms and Conditions at any time.

 

Any person using the MAIN ARENA must be over 1 years old and have the appropriate waiver signed. (under 18’s MUST be signed by parent/legal guardian).

 

All children aged 1 year up to their 7th birthday MUST be accompanied by a paying adult aged 16 years+ booked onto the same session at ALL TIMES whilst in the MAIN ARENA NON WALKERS and babies in arms are NOT permitted in the MAIN ARENA regardless of age.


Any costs arising from damage of any kind, wilful or accidental caused by you or a member of your group you will be liable to reimburse full costs to Inflato Stoke Interactive Air Parks to rectify the damage or any losses arising from that damage.


Inflato Stoke Interactive Air Parks does not accept any claims or responsibility for the loss of property, damage to property or theft whilst using the facilities. Valuables and/or money should not be left unattended.


Should the customer arrive late, they shall not automatically be granted the full hour on the activities and shall be subject to availability.

 

Birthday Cakes will only be allowed on the premises when it has been bought along to one of our pre booked Birthday Party Packages that has been pre-booked for Inflato Stoke Interactive Air Parks or Inflato Tots Under 5’s Soft Play.  

 

Only food or drink that has been purchased on the premises may be consumed whilst at Inflato Stoke Air Parks and Inflato Tots Under 5’s soft play areas

Booking Confirmations & Check In:

PLEASE ENSURE YOU ARRIVE 20 MINUTES BEFORE YOUR SESSION START TIME FOR PRE SESSION SAFETY VIDEO BRIEFING AND TO COMPLETE ANY OUTSTANDING WAIVERS. WAIVERS NEED TO BE SIGNED BY A PARENT OR LEGAL GUARDIAN OF ANYONE UNDER 18 YEARS OLD.  

In your booking confirmation email there will be a website link for you to forward to your guest or to the parent or legal guardian of the party guest if under the age of 18.

All bookings will only be considered valid and final when an email has been sent to the email address provided by the person booking/paying for the activity and waiver/s signed.

You must advise Inflato Stoke Interactive Air Park as soon as possible of any changes in Inflato Stoke Interactive Air Park booking confirmation.

In your booking confirmation email there will be a website link for you to forward to the parent or legal guardian of any one under the age of 18 (minor) for them to complete waivers on the minors behalf.


Inflato Stoke Interactive Air Park shall use all reasonable efforts to ensure that you and your parties participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time.

Should the customer arrive late, they shall not automatically be granted the full hour on the activities and shall be subject to availability.

Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.

Safety:

The use of the bounce area facilities at Inflato Stoke Interactive Air Park is not without risk and misuse of the equipment can cause serious injury.

 

Inflato Stoke Interactive Air Parks will provide online Safety Guidelines for all participants to view prior to attending the Park found at www.inflatostoke.co.uk .

 

Inflato Stoke Interactive Air Parks will also provide a safety video briefing just prior to guests entering the bounce sessions.


Inflato Stoke Interactive Air Parks display relevant park rules near to each activity to allow guests to check and read them prior to undertaking that activity.

 

General Safety Rules of Bounce are displayed at the reception area of Inflato Stoke Air Parks (Inflato Stoke) Inflato Stoke Interactive Air Park reserves the right to refuse admission or remove any guest who fails to comply with the safety guidelines set out in the Terms and Conditions, the online Safety Guidelines found at www.inflatostoke.co.uk  and/or the safety video briefing. Inflato Stoke also reserves the right to remove any guest or refuse admission to any guest believed to be under the influence of Drugs or Intoxicating Alcohol.

 

Following the safety video briefing and admission to the activities guests will NOT be directly supervised by Inflato Stoke staff. A responsible adult MUST be present at all times for any child under 14yrs of age. A waiver must be signed by the parent/legal guardian of the child in their care.

 

Inflato Stoke Interactive Air Parks operate a Sin Bin system. Any participant endangering themselves or others will be asked to leave the inflatables for 5 minutes and given an appropriate warning.

Any subsequent offending behaviour will result in the participant being asked to leave the inflatables for 10 minutes and warning that their return is their last chance.

If they then continue endangering or offending behaviour then they will be asked to leave and not be permitted to return to any session that day. Our Arena Supervisors reserve the right to ask someone to leave straight away with immediate effect should they feel it necessary to do so for the safety of the participant or other bouncers. Our Arena Supervisors decisions are final.


All guests using the bounce areas must be reasonably fit and healthy and are subjected to any weight or age restrictions stated by the Manufacturers of the Equipment or by Inflato Stoke Interactive Air Parks. The activities at Inflato Stoke Interactive Air Parks are physically demanding and require a certain level of fitness, due to the demanding nature. Women that are pregnant will not be permitted to bounce. I acknowledge that the maximum permitted weight for participation in the activities is127kg/ 20 stone and can confirm that I do not exceed this weight.
Inflato Stoke Interactive Air Parks strongly recommends where there is a possibility of pregnancy, women do not participate in the activities.
Guests using the activities should be appropriately dressed, therefore Inflato Stoke Interactive Air Parks reserves the right to refuse admission to any person not dressed appropriately.
Inflato Stoke Interactive Air Parks will not refund or compensate any persons removed from the park, refused admission, or who decide not to participate in the activities.

Clothing:

Socks must be worn at ALL times, Anti Slip socks are NOT permitted as they may cause injury. All persons participating in the activities shall be responsible for dressing appropriately, Inflato Stoke Interactive Air Parks suggests wearing either long sleeved tops and long trousers or clothing appropriate for physical activity.

No guest will be allowed on the park with sharp objects or any clothing that may damage the park or cause injury to other bouncers.

Inflato Stoke Interactive Air Parks will not be responsible for any loss or damage to clothing or any other property arising from the use of the facilities.

Birthday Bookings:

 

THE CUSTOMERS PARTY & GUESTS ARE TO ARRIVE 30 MINUTES BEFORE THE SCHEDULED START TIME OF THE PARTY FOR PRE SESSION SAFETY VIDEO BRIEFING AND WITH WAIVERS SIGNED FOR GUESTS AGED UNDER 18 YEARS OLD BY A PARENT OR LEGAL GUARDIAN.

See booking confirmations & check in section on what to do for anyone who needs a waiver signing by a parent or legal guardian.

Upon arrival the Customer must check in with a member of staff who will then explain the process of the booking. Right of admission can be refused at any time.


Should the Customer or party guests arrive late, they shall not automatically be granted the full hour on the activities and shall be subject to availability.

Any child using the MAIN ARENA must be over 1 years old and have the appropriate waiver signed. (under 18’s MUST be signed by parent/legal guardian).

 

All children aged 1 year up to their 7th birthday MUST be accompanied by a paying adult aged 16 years+ booked onto the same session at ALL TIMES whilst in the MAIN ARENA


Party bookings are to be paid in full at the time of booking and there will be no refund for any cancellations. Inflato Stoke Interactive Air Parks will consider date amendments, provided a minimum of seven (7) days notice is given prior to the party date contained within the Booking Confirmation. Inflato Stoke Interactive Air Park, subject to availability and at their sole discretion, may offer an alternate booking date & time.

An admin fee of £25.00 will need to be paid before any party booking can be transferred to another date & time.

Additional guests can be added to a booking (subject to session availability) provided notice is given seven (7) days prior to the date of the party. Additional guests are subject to availability at the time of the request and may mean Inflato Stoke Interactive Air Park cannot action your request.

Birthday party bookings are for a total of 90 minutes, 30 minutes of which is your exclusive use of the party room. (excluding Inflato TOTS Soft Play Under 5’s area where 30 minutes is spent at the party tables)                                

The party room and party table areas must be vacated promptly after this time. We ask that the parent or guardian of the party child or party organiser stay on site at all times and are responsible for the behaviour of all party children & guests.

Any behaviour deemed by Inflato Stoke Interactive Air Park to be unacceptable will be explained to the parent/guardian and may necessitate the party to end prematurely Birthday cake and candles will not be supplied as part of the package.

Inflato Stoke will not under any circumstance allow confetti, party poppers or decorations to be stuck to the walls.

 

Amendments & Cancellations:

 

No refunds will be given on individual session booking cancellations.

No refunds will be given on any party booking cancellations.

Occasionally, we may have to make changes and cancel confirmed bookings due to circumstances beyond our control. We reserve the right to this. Whenever this occurs, reasonable attempts to contact you will be made by Inflato Stoke Interactive Air Parks as soon as possible and in advance of your booking where possible. You will then be given the option to either transfer your booking to another mutually agreeable date and time or receive a prompt refund of all monies paid to us.

In this instance the £25.00 Admin Fee for change of party booking date and/ or time is waivered.

Inflato Stoke Interactive Air Parks reserves the right to cancel any booking for any reason without consultation with the person or party making the booking. It will make all reasonable attempts to contact you as soon as is possible.

Refunds are applicable in these circumstances only and no other compensation will be payable.

Prices and Payment:


All activities require immediate payment in full at the time of booking.
All prices are subject to change without prior consultation or notice given.
Payments are accepted only in GBP.
Website payments are taken Elavon

 

Refunds Policy:

 

No refunds on party cancellations

No refunds on session bookings

No refunds on any No Shows for group or party bookings

No refunds or compensation for any guest that has had been asked to leave the bounce session and or our premises.

No refunds or partial refund will be given on any late arrivals where the customer has not allowed sufficient time to check in and complete any outstanding waivers.

 

Late arrivals may not be permitted to undertake the activities and no refunds or compensation will be payable in such circumstances.
Where applicable, all refunds due will be issued to the corresponding debit/credit card used at the time of booking. If the card has expired a bank transfer will be issued.

 

Liability:


Inflato Stoke Interactive Air Parks shall not be liable for any loss or damage to any person or property arising from the use of its facilities in any way. Parking at Inflato Stoke Interactive Air Park is used and left entirely at the owners risk.

 

Company Details:
Inflato Stoke Interactive Air Park

(also referred to as Inflato Stoke Air Park & Inflato Stoke)

Festival Way

Festival Park

Stoke-on-Trent

Staffordshire

ST1 5SG

 

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